How We Rate

Our Review Methodology at Greenthaibistro

At Greenthaibistro.com, every casino review you read is the result of a thorough, hands-on evaluation process carried out by Liam Thornton. This page explains exactly how we assess Australian online casinos, what criteria matter most, and why you can trust the ratings we publish. Transparency is not optional for us — it is the foundation of everything we do.

Who Does the Testing?

All reviews on Greenthaibistro are personally conducted by Liam Thornton, a dedicated online casino analyst with years of experience evaluating gambling platforms for Australian players. Liam does not rely on press releases, operator-supplied information, or secondhand data. Before any review is published in 2026, Liam creates a real player account, deposits real money, plays real games, and contacts customer support directly. Every rating reflects a genuine, first-person experience.

Our Step-by-Step Review Process

Each casino is evaluated using a consistent, repeatable process to ensure fair and comparable results across all reviews.

Step 1 — Initial Research: Liam investigates the casino's licensing authority, ownership, operating history, and any publicly reported complaints or regulatory actions.
Step 2 — Account Registration: A real account is created using standard Australian player details to test the signup process, identity verification, and any welcome friction points.
Step 3 — Deposit Testing: A real monetary deposit is made using payment methods commonly available to AU players, including cards, e-wallets, and crypto where applicable.
Step 4 — Bonus Claiming: Welcome bonuses and promotions are claimed and the terms are read in full, including wagering requirements, game restrictions, and withdrawal caps.
Step 5 — Game Play: A cross-section of games is played across categories including pokies, table games, and live dealer titles, with attention to loading speed, fairness, and software quality.
Step 6 — Customer Support Contact: The support team is contacted via at least two channels — typically live chat and email — with both simple and complex queries to assess response quality and speed.
Step 7 — Withdrawal Request: A withdrawal is requested to evaluate processing time, required documentation, and overall payout reliability.
Step 8 — Mobile Testing: The casino is accessed on a mobile device to assess interface usability, game availability, and performance on smaller screens.
Step 9 — Scoring and Writing: All findings are compiled, scores are assigned according to our weighted criteria, and the full review is written based solely on the testing experience.

Our Rating Criteria and Weightings

Every casino receives a final score out of 10. This score is calculated using a weighted formula across six core categories. Each category is scored individually, and the weighted scores are combined to produce the overall rating displayed on the review page.

Rating Category	Weight	What We Evaluate
Licensing & Safety	25%	Valid gambling licence, SSL encryption, responsible gambling tools, player fund protection
Bonuses & Promotions	20%	Welcome offer value, wagering requirements, fairness of terms, ongoing promotions for AU players
Game Selection	20%	Number and variety of titles, software providers, pokies range, live dealer options, RTP transparency
Payment Methods	15%	Deposit and withdrawal options relevant to Australia, processing times, fees, withdrawal limits
Customer Support	10%	Availability hours, response speed, quality of answers, number of contact channels
Mobile Experience	10%	Mobile browser and app performance, game availability on mobile, ease of navigation

Understanding Our Rating Scale

All casinos are scored on a scale of 1 to 10, with one decimal point precision. Here is how to interpret the scores you see across Greenthaibistro.com:

9.0 – 10.0 — Exceptional: Among the very best options for Australian players. Excels in nearly every category.
7.5 – 8.9 — Strong: A reliable, well-rounded casino with minor weaknesses that do not significantly affect the experience.
6.0 – 7.4 — Average: Acceptable in most areas but has notable gaps worth considering before signing up.
4.0 – 5.9 — Below Average: Significant shortcomings in one or more important categories. Approach with caution.
1.0 – 3.9 — Poor: Serious concerns around safety, fairness, or reliability. We do not recommend these casinos.

How Greenthaibistro Stays Unbiased

Independence is non-negotiable at Greenthaibistro. Liam Thornton is not employed by, affiliated with, or financially sponsored by any casino operator reviewed on this site. While Greenthaibistro may earn referral commissions when readers sign up through links on this site, those commercial relationships never influence review scores or editorial conclusions. Casinos cannot pay for higher ratings, request changes to written content, or receive preferential treatment in any form.

Negative findings are always published. If a casino fails a withdrawal test, provides poor support, or carries questionable licensing, that information appears in the review regardless of any existing affiliate relationship. Our readers — Australian casino players looking for honest guidance in 2026 — come first, always.

Questions About Our Methodology?

If you have questions about how a specific casino was reviewed, or if you believe a score should be revisited based on new information, you are welcome to reach out directly through the contact page at greenthaibistro.com. Liam Thornton reads all feedback personally and updates reviews whenever material changes at a casino warrant a revised rating.

```